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Xero Assistance Programme - Supporting Mental Health & Wellbeing

Ben DuflouTuesday, November 12, 2019

Xero, in partnership with the Mental Health Foundation of New Zealand have released the 2019 Small Business Wellbeing Report. The results of this report show that there is still a crucial need for mental health support amongst Kiwi small businesses.

The latest blog from Xero (Doubling down on mental health support for Kiwi small businesses) states the following:

New Zealand has critical mental health statistics to address as a country. For many people their workplace can play a central role in building their resilience and positive mental wellbeing. Looking after wellbeing is not only the right thing to do for our people and ourselves, but also the right thing to do for our businesses.

Shaun Robinson, CE of the Mental Health Foundation echoes this, “Building mentally well workplaces is about adapting the tools businesses already have and integrating a mental wellbeing focus to work that is already underway. There is no one-size-fits-all approach to creating a positive work environment and you don’t need to reinvent the wheel. Allowing flexible hours, open door policies and facilitating opportunities for team members to build connections with one another are very powerful and simple ways to build positive work environments and boost employee wellbeing,” says Robinson.

Xero are extending their Xero Assistance Programme (XAP) to reach more Kiwis. They are offering XAP to all starter, standard and premium Xero subscribers, for an additional 12 monthsThis service will provide free and confidential wellbeing support to approximately 850,000 New Zealand small business owners, their employees and families. The service is available through Xero’s own provider, Benestar. Users will have access to face-to-face, telephone, live chat and online counselling, as well as the Benehub and Benestar app.

Xero state that: For many business owners, part of the problem is that they don’t know where to start. I hope employers will start by using XAP and other employee assistance programmes as a preventative measure for support, rather than just directing people to these services when they are in crisis. This is one of the ways business owners can make a sizeable impact on mental wellness in the country.

For information about how to access XAP, email


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